If a model you upload to BuildFlow fails to upload successfully, it is easy to identify and fix. There are two main causes of failed uploads:
Firstly, your model will fail to produce a preview image:
Secondly, if you attempt to print the model it will raise an error:
The most common issue is a temporary internet outage during the upload process. This could be due to poor reception, a busy network or being disconnected from the WiFi. If a network issue is present, it should resolve itself.
Simply delete the model which failed to upload from your account and re-upload the model.
If these issues persist you may have an issue listed below.
Possible Systemic Causes
There are a few common systemic causes which may be preventing you from uploading a model. To identify systemic issues we have created an automated test hosted at test.buildflow.online. If you open this link on the device which is having issues it should determine if any known systemic issues are present:
Proxy configuration issues
If your school runs a filtering proxy, your proxy may not be configured to allow uploads to BuildFlow.online. The support test will inform you if any BuildFlow domains have now been whitelisted by your proxy.
If any domains fail to pass the BuildFlow test, you will need to contact your network administrator and request that the domains be whitelisted.
Unsupported Browser / Operating System
If your issues are present consistently on certain devices, the issue could be that you are using an unsupported browser or device. The complete list of supported browser and devices is extensive so the support test will inform you if your browser or device is not supported by BuildFlow.
If you discover that your browser is not supported, we recommend you install either Mozilla Firefox or Google Chrome and update to the latest version.
If you discover that your device is not supported you may have to use another computer, tablet or phone to upload models to BuildFlow.online